Privacy Policy

Updated 27 September 2017

At Media Register, we respect the privacy needs of our valued customers and members. This Privacy Policy outlines what specific information is gathered on the Media Register site and how that information is used.

Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at [email protected].

  1. Information Collection and Use

    1. Media Register collects information that personally identifies you (“personal information”) in some circumstances, for example when you apply for our services or our customers provide your personal information to us so that we can help them communicate with you by email. The types of personal information we collect includes name, contact details, identification information, organisation, title, information submitted in images, forms, payment details and enquiry/complaint details.
    2. We also collect personal information about your interactions and transactions with us, including through monitoring and recording any contact we have with you by telephone, email or online for purposes including security, dispute resolution and training. We collect personal information directly from you as well as from third parties including public sources, our related companies, information service providers and the parties with whom we exchange information as described here.
    3. We also store and manage information on behalf of our customers so they can manage image licensing rights. This includes information about our customers’ subscribers such as email addresses, emails received, links accessed (we sometimes track this for customers through our software) and other details entered by customers into our systems, which are subject to our Terms of Use but are not otherwise limited or controlled by us. It is possible that in this respect we could handle sensitive information such as information about professional association membership, information regarding people appearing in images, image owners, political beliefs, health and religion. We do not use this information for our own purposes.
    4. We collect, use and disclose your personal information to provide, administer, improve and personalise our products and services, maintain and update our records, manage our relationship with you and our customers and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity
    5. If you are our customer, your personal information is used to create your personal access to our image licensing product, and to contact you in the course of using this product. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by Media Register may be used to tailor this web site and to display information that is more relevant to you. Media Register also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Media Register make any personal information about an individual user available publicly in this manner.
    6. Your email address is used to only send you information that you have requested. As part of your use of our image licensing service, Media Register allows you to elect to receive, or not receive, certain information from Media Register. Media Register adheres strictly to a permission-based email policy. Except as mentioned above, Media Register will not send you unsolicited email information, commercial offers or advertisements. Media Register will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms not involved in the provision of Media Register services, nor will Media Register use customer contact lists for our own marketing purposes. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.
    7. We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you and deal with your enquiries.
  2. Disclosure

    1. Media Register will not use or disclose your personal information without your consent, except:
      1. where required or authorised by law;
      2. to implement the terms of any agreement we have with you;
      3. to assist the lawful investigation of a law enforcement authority; to protect the rights, property or personal safety of another Media Register customer, any member of the public or Media Register;
      4. the assets and operations of the business are transferred to another party as a going concern; or
      5. as otherwise described in this Privacy Policy.
    2. We may exchange your personal information with our related bodies corporate, your representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services. Third parties to whom we disclose personal information may be located in Australia, the United States of America and other countries.
  3. Image Content

    Media Register employs a range of measures to protect the privacy and confidentiality of personal information. Media Register may scan the content of your images to ensure they comply with our Terms of Use — to protect against defamatory, inaccurate, abusive, obscene, profane, or threatening material that is racially or ethnically offensive.

  4. Communications from the Site

    Special Offers and Updates

    We send all new users a welcoming email to verify their new account and confirm their password and username. Established users will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.

    Service Announcements

    On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

    Customer Service

    We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.

  5. Website Usage Information

    1. We use your IP address to help diagnose problems with our server, and to administer our website. We do not link your IP address which accesses our website to any personal information. We use tracking information to determine which areas our site users visit based on traffic to those areas. Media Register does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.
    2. Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Media Register uses cookies to make your use of our website and services as convenient as possible. Cookies are useful to estimate our number of visitors and to determine overall traffic patterns through our website.
    3. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of Media Register's services.
    4. In some cases third parties may use cookies and other technologies such as web beacons and JavaScript on our website in connection with online services like website analytics and surveys. This may allow them to collect information about your use of our website (including your computer’s IP address) which they may store in the United States or other countries. Those third parties may also transfer the information they collect to others where required to do so by law, or where those others process the information on their behalf. The services we may use from time to time include Google Analytics, Yahoo, Adobe and Microsoft. You can find more details in the privacy policies for those services, including information on how to opt-out of certain conduct.
    5. Our website may contains links to other sites. We are not responsible for the privacy practices or policies of those sites.
  6. Security Technology

    1. Media Register invests in server, database, backup and firewall technologies to protect our information assets. All data resides in a secure data centre. These investments mean that information about the identity and preferences of individual members is protected by Media Register against unauthorised access. We will maintain safeguards to protect the security of these servers and your personal information.
    2. Media Register may process, store and back up its information with the assistance of those providers.
  7. Recruitment

    If you apply for a position with us, we may also collect information about your experience, qualifications, skills, character and screening checks (including identity, eligibility to work, health, reference, background, directorship, financial probity, vocational suitability and criminal record checks). We collect, use and disclose your personal information to assess your application, conduct screening checks and consider and contact you about other positions. We may exchange your personal information with screening check providers, recruiters, academic institutions, health service providers, professional and trade associations, law enforcement agencies, referees and your current and previous employers. Without your personal information we may not be able to progress considering you for positions with us.

  8. Policy Modifications

    We may change this Privacy Policy from time to time. If/when Media Register makes changes to this privacy statement, we will highlight the changes on our homepage and email users who have given us permission to do so. We will post any changes here, so please check back periodically.

  9. Contacting Media Register about Privacy

    If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or you wish to access or correct the personal information we hold about you, please contact us:

    Media Register Pty Ltd
    Unit 30 43 Bridge Rd    Stanmore NSW 2048    Australia
    T +61 2 8036 0671    [email protected]

    In the case of access and correction requests, please provide as much detail as you can about the particular information you seek, in order to help us locate it. We will comply with any applicable legal requirements to provide reasons if we deny any request for access or correction, or to make a requested note of your desired correction with the information.

    We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.